Booking
Please give us correct information when you book. Travel Dayz cannot be held responsible for delays or costs caused by incorrect booking details.
Submitting the booking form does not confirm the booking. Our customer service team will call you on the number you provide to confirm. Once the booking is accepted, you will receive a message with the vehicle number and the driver's contact number.
Make sure the vehicle you book has enough room for your passengers and luggage. Travel Dayz cannot guarantee to carry excess luggage.
Book at least 1 hour in advance for local trips and 24 hours in advance for outstation or long-distance trips.
Vehicles are subject to availability. If the vehicle you booked is not available on the day of travel, we will provide an equivalent vehicle of the same class.
Allow enough time for the taxi to reach you from our garage and for the journey itself. Travel Dayz is not responsible for delays caused by traffic, travel restrictions, vehicle availability, weather or other circumstances beyond our control, or by passengers not being ready at the pick-up time.
Cancellations and waiting time
Outstation and long-distance trips can be cancelled free of charge up to 24 hours before departure. If a multi-day trip is shortened or cancelled part-way, charges are calculated on the tariff for the vehicle class for the distance covered and time taken up to that point, plus the return of the vehicle to our garage — even if you do not travel back with it.
For trips within city limits there is no cancellation charge if you cancel before the vehicle leaves our garage. If the vehicle has already been dispatched, the minimum charge is payable.
The driver will wait up to 30 minutes after the pick-up time unless you tell them you are delayed. After 30 minutes the booking is treated as a no-show.
Airport pick-up
Please make sure the arrival or departure time and terminal you give us are correct. Travel Dayz is not responsible for delays caused by not allowing enough time, or by passengers not being ready at the booked time. We cannot be held responsible if your flight is delayed or arrives early — please call ahead to let us know. The journey is payable unless you have contacted our office in advance.
Fares and charges
Fares are calculated on distance (kilometres travelled × per-kilometre rate) or time engaged (hours × hourly rate), whichever is higher. Distance is counted from our garage at Vyttila and back. Every vehicle class has a minimum charge; per-km and hourly rates apply only after the minimum kilometres or hours are covered.
Tolls, parking, entry fees, inter-state permits and any similar levies are payable by the customer. A driver bata / night halt applies to overnight trips and to trips that end after midnight.
Vehicle use is limited to 10–12 hours a day including waiting. For safety, and to avoid driver fatigue, long-distance trips running over more than one day do not travel between 11 PM and 6 AM.
During your trip
You are responsible for the behaviour of every passenger in the vehicle and for any loss or damage they cause. Travel Dayz may end or refuse any booking immediately if the driver is put at risk of abuse, violence or damage. No refund is given if a journey is ended for this reason.
Please look after your belongings. If you leave something in a cab, tell us in writing within 24 hours; we will try to find it but cannot accept responsibility for loss or damage.
If a vehicle breaks down, we will arrange a replacement as soon as practical to get you to your destination. Travel Dayz is not liable for losses, costs or damages resulting from a breakdown.
We can only carry the number of passengers allowed by the vehicle's licence and insurance. Journeys will be refused if there are more passengers than allowed.
All luggage is carried at your own risk. Smoking, chewing tobacco and drinking alcohol are not allowed in our vehicles.
Services
We send booking information only to the mobile number or email address you give us when booking. Travel Dayz is not responsible for messages sent to numbers or addresses that you have not updated with us.
Travel Dayz is not liable for any direct or indirect loss resulting from a failure to provide a taxi within a stated time. We may cancel services and refund payments in circumstances beyond our control, such as hartals, bandhs, riots, national emergencies or natural disasters.
This website
The content of this website is for general information and may change without notice. We work to keep it accurate but do not guarantee that all information is complete, current or free of errors.
When you book through the website, you agree to give accurate and complete information, including your name, phone number, email address and trip details.
You agree not to interfere with the working of the website, overload it, bypass its access controls, or post unlawful or offensive material.
Distances shown on the website are approximate. Actual distances depend on the exact pick-up and drop locations.
Privacy
We respect your privacy and protect the personal information you share with us, such as your name, address and phone number. We tell you before we collect personal information and explain how we will use it. See our privacy policy for details.
Changes to these terms
Travel Dayz may change these terms at any time without notice. Please check this page from time to time to stay aware of any changes.